Refund policy

How do I place a return or exchange?
If you’ve had any issues with your order, please reach out to orders@damila.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest!

What’s your return policy?
All returns will need to be processed within 30 days of completing your order.
Please reach out to orders@damila.com and we will assist you.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

BILLING

When will my card be charged?
Your card is charged as soon as your order is accepted and processed. You will receive an email with a tracking number once it has shipped.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal , ShopPay, Google Pay.

What do I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Ensure your card hasn’t expired or been replaced. If you continue having issues, you may have to contact your bank or try a different card to complete your purchase.

ORDERS

How can I talk to a person about a specific question I have?
Our experts are ready to respond to any questions you might have. Just go to the bottom right corner of our website and message us your question or outside business hours please contact us here.

How can I update my order?
If you need to update your order with any new information, please email us at orders@damila.com

Where do I check the status of my order?
Once your order is processed, you will receive an email with a link to track your order.

Can I use a promo code on top of another promotion?

You can only use one promo code at a time.

However, we always offer free shipping on all orders within the US.

How can I cancel my order?
If you need to cancel your order email us at orders@damila.com